Privacy & Cookie Policy
At a Glance
- Who we are: The Lifestyle Card Ltd, based in Andover, UK.
- What we collect: Members: Name & Email, Forms: Personal & Business information, Marketing: Email, Website Data: Anonymous statistics.
- Payments: Processed securely by Stripe – we do not store payment details.
- Analytics: We use Google Analytics and performance monitoring to understand how our site is used. This data is anonymous.
- Advertising: We track ad performance (impressions/clicks) but no personal data is collected.
- How we protect data: SSL encryption, secure servers, daily security scans, and restricted access.
- How long we keep data:
- Enquiry form data: up to 30 days.
- Members: stored while active and up to 1 year after expiry.
- Marketing: until you unsubscribe.
- Business Listings: until you inform us you wish to remove your listing.
- Your rights: Access, correction, deletion, restriction, portability, and withdrawal of consent at any time.
- Complaints: Contact us directly or the ICO (ico.org.uk/concerns).
Who We Are
We are The Lifestyle Card Ltd, a UK-based company. You can contact us at:
- Email: info@thelifestylecard.co.uk
- Address: 38 Bridge Street, Andover, SP10 1BW
Information We Collect
We collect only the information necessary to provide our services, respond to enquiries, and improve our website. This includes:
- Details you provide through contact forms or newsletter sign-up forms (typically your email address).
- Your full name and email address if you become a member.
- Business details/information if you decide to list your business with us and personal details for communication about your listing.
- Anonymous website usage data collected via Google Analytics and other performance monitoring tools.
- Non-personal advert performance data (e.g. impressions and clicks).
We do not store sensitive payment details. All payments are securely processed through Stripe.
Why We Collect Your Personal Data
We use your personal data to:
- Respond to your enquiries and provide requested information about our products and services.
- Manage memberships and provide ongoing member benefits.
- Send you updates, offers, or newsletters if you have opted in.
- Improve our website and services through usage analytics.
Who We Share Your Data With
We do not share your personal data with third parties, unless it is required by law or necessary to deliver a service you have requested. If sharing ever becomes necessary, we will inform you and seek your approval. We do not transfer your personal data outside of the UK or Europe.
How We Protect Your Data
Your personal information is protected using industry-standard security practices, including:
- SSL encryption (HTTPS) across the entire website.
- Password-protected and access-restricted servers.
- Daily malware and security scans on our servers.
We never store your credit or debit card information.
How We Collect Your Data
Forms
Data submitted is stored securely in our database for up to 30 days, after which it is automatically deleted. Authorised staff may access this data only to respond to your enquiry.
Newsletter Sign-Up
If you subscribe to our newsletter, we will securely store your email address and send updates until you choose to unsubscribe. All marketing based emails include an opt-out link.
Google Analytics
We use Google Analytics to understand how visitors interact with our website. The data collected (such as pages visited, time on site, and traffic sources) is anonymous and does not identify individual users.
Cookies
Cookies help us improve your experience by remembering preferences and measuring website performance. Cookies do not identify you personally. You can manage or delete cookies via your browser settings.
How Long We Keep Your Data
- If you do not become a member and have not opted in to marketing, your personal data will be deleted within one month of your enquiry.
- If you become a member, we keep your name and email address for as long as your membership is active, and up to one year after expiry (unless required longer for legal purposes).
- If you opt into marketing, we will keep your data until you unsubscribe.
- Business listing information is held until a time that you wish for your listing to be removed.
Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request corrections to inaccurate or incomplete information.
- Request deletion of your personal data, where legally possible.
- Restrict or object to how we process your data.
- Request your data in a portable format.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, contact us using the details above.
Complaints
If you have any concerns about how we handle your data, please contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/concerns or call 0303 123 1113.
Updates to This Policy
This policy may be updated from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on this website.
Last updated: 03/10/2025